The one where I wonder if customers actually think about what they say..

TSM: XYZ bank support, my name is TSM, how can I help you?
Cust: Do you have a feature on your site where I as soon as I click the "upload file" button, it points to where I saved my file.
TSM: No, I'm sorry we don't, do you always save the file to the same location?
Cust: No, I use different locations.
TSM: oh, right, no, I'm sorry we don't.
Cust: Do you know if any other banks have that feature?
TSM: No, I only know about XYZ bank (Cause that's where I WORK you idiot), and I can't really speak for other banks.

URGH! Are customers really that dumb that they think I'm going to recommend another bank? hello!