The one where I have to restrain myself from saying "this is my problem how??"

Call drops in..

TSM: XYZ support, my name is TSM, how can I help you?
Cust: My name is Jenny and I'm calling from some big electrical company, and I know I have to upgrade my program but this computer doesn't have a cd-rom..
TSM: :thinking... this is my problem how??: err, sorry, we don't have the upgrade avaliable on floppy disk.
Cust: How will I install the program them??
TSM: um, get a cd rom drive installed?
Cust: How do I do that?
TSM: Err, that's not something I can really provide support for.. do you have an IT department.
Cust: Yes, I do!
TSM: Speak to them.
Cust: Ok! Bye!

Sometimes I hate so called "IT" people, but at other times, I love them and feel very sorry for them and the idiots they have to put up with.

At least I can hang up on my customers... not that I would do that :)