Life of a tech support monkey..

I am a call centre monkey for a bank, doing software support. I've been doing tech support for about 3 and a half years with different companies. I've been at this company for almost 4 months.. and I'm located in Sydney, Australia. I think that's pretty much all you need to know. P.S Though names may be changed to protect the innocent, all these stories are true..

Wednesday, November 02, 2005

The one where I give the customers extra snark for their money..

I'm just sitting there.. waiting for a call to drop in when..

TSM: Tech support, my name is TSM how can I help you
Cust: *silence for a minute or two, then eventually I hear the footsteps of the customer * Hello..
TSM: Hi...
Cust: Is this company XYZ?
TSM: That's who *you* called...
Cust: Aren't you going to ask me any questions..
TSM: Can I get your ID then (what I really wanted to say was.. nope.. you're the one calling for help.. it might make more sense for you to ask me the questions.. but I didn't.. )
Cust: Oh, let me go get that.. I wasn't expecting anyone to answer so soon..

URGH!! WHY ARE YOU CALLING FOR THEN! IF YOU DON'T WANT HELP NOW, DON'T CALL NOW!

The can of coke and merange for breakfast probably explains why I'm so highly strung this morning hehe..

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