The one where I have to restrain myself from saying "this is my problem how??"

Call drops in..

TSM: XYZ support, my name is TSM, how can I help you?
Cust: My name is Jenny and I'm calling from some big electrical company, and I know I have to upgrade my program but this computer doesn't have a cd-rom..
TSM: :thinking... this is my problem how??: err, sorry, we don't have the upgrade avaliable on floppy disk.
Cust: How will I install the program them??
TSM: um, get a cd rom drive installed?
Cust: How do I do that?
TSM: Err, that's not something I can really provide support for.. do you have an IT department.
Cust: Yes, I do!
TSM: Speak to them.
Cust: Ok! Bye!

Sometimes I hate so called "IT" people, but at other times, I love them and feel very sorry for them and the idiots they have to put up with.

At least I can hang up on my customers... not that I would do that :)

The one where I give the customers extra snark for their money..

I'm just sitting there.. waiting for a call to drop in when..

TSM: Tech support, my name is TSM how can I help you
Cust: *silence for a minute or two, then eventually I hear the footsteps of the customer * Hello..
TSM: Hi...
Cust: Is this company XYZ?
TSM: That's who *you* called...
Cust: Aren't you going to ask me any questions..
TSM: Can I get your ID then (what I really wanted to say was.. nope.. you're the one calling for help.. it might make more sense for you to ask me the questions.. but I didn't.. )
Cust: Oh, let me go get that.. I wasn't expecting anyone to answer so soon..

URGH!! WHY ARE YOU CALLING FOR THEN! IF YOU DON'T WANT HELP NOW, DON'T CALL NOW!

The can of coke and merange for breakfast probably explains why I'm so highly strung this morning hehe..