Life of a tech support monkey..

I am a call centre monkey for a bank, doing software support. I've been doing tech support for about 3 and a half years with different companies. I've been at this company for almost 4 months.. and I'm located in Sydney, Australia. I think that's pretty much all you need to know. P.S Though names may be changed to protect the innocent, all these stories are true..

Tuesday, October 04, 2005

The one where I had to get up at 5:30am so I am a super cranky pants tech support monkey...

FOR CRYING OUT LOUD!

39mins, luser is getting username and password problems.

I spelt out her username at least 3 times... delta, lima, mike, three, seven, nine, november, zero, one.

She was tricky, she was clever enough to fool me into thinking she was smart.

So I assumed it was something on our end, and 39 freaking minutes later she asks "is that a zero or an O", I pratically screamed ZERO! NUMERAL ZERO" down the phone.

Of course it worked after that.. WHAT KINDA WORLD DO WE LIVE IN WHEN PEOPLE THINK THAT ZERO MEANS THE LETTER O!!!

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