Life of a tech support monkey..

I am a call centre monkey for a bank, doing software support. I've been doing tech support for about 3 and a half years with different companies. I've been at this company for almost 4 months.. and I'm located in Sydney, Australia. I think that's pretty much all you need to know. P.S Though names may be changed to protect the innocent, all these stories are true..

Wednesday, October 19, 2005

The one where I talk about bathroom etiquette...

This isn't a tech support rant, but an important one none the less..

In the ladies bathroom, there are 10 stalls, and because I understand people are reluctant to use the first and last stall, lets drop that number to 8..

And there are usually no more than 2, 3 people in the bathroom max, at any given time..

So why.. for crying out loud, do people not respect stall space??

If I go into a stall, DO NOT GO INTO THE ONE NEXT TO MINE.. and it's not because I'm about to let off some nasty, which I refrain from doing at work... (or if I do, I go to another floor, and I leave plenty of stall space!)

But it's because I DO NOT WANT TO HEAR YOU DO YOUR BUSINESS!

Guys have the whole urinal space thing and everyone understands it.. but what is it with women?? I know there's the herd mentality when you're out and you all go to the bathroom together and keep chatting, and that's all cool..

But not at work...

I just don't want to hear that stuff, and I sure as hell don't want to know who it is either... I also don't want to have a catch up in the bathroom..

My goal is to try to spend as little time in there as possible..

So yeah... that's my rant..

Just don't get me started on people who choose to go into the stall you left..
ewwww! warm toilet seat! or people who actually talk on their mobiles in the bathroom.. *shudders*

Tuesday, October 04, 2005

The one where I had to get up at 5:30am so I am a super cranky pants tech support monkey...

FOR CRYING OUT LOUD!

39mins, luser is getting username and password problems.

I spelt out her username at least 3 times... delta, lima, mike, three, seven, nine, november, zero, one.

She was tricky, she was clever enough to fool me into thinking she was smart.

So I assumed it was something on our end, and 39 freaking minutes later she asks "is that a zero or an O", I pratically screamed ZERO! NUMERAL ZERO" down the phone.

Of course it worked after that.. WHAT KINDA WORLD DO WE LIVE IN WHEN PEOPLE THINK THAT ZERO MEANS THE LETTER O!!!